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Refunds
How to raise a giving-related payment issue and what to expect when requesting a review.
Donations are voluntary contributions to support the ministry. They are not purchases of goods. If you made a donation in error, entered an incorrect amount, or believe a transaction was duplicated or unauthorised, contact us as soon as possible through the website's Contact Us route. Include the transaction date, amount and payment reference, but never send full card details.
We will review the information available and may request reasonable evidence to identify the transaction. Where a refund is appropriate and possible, it will generally be processed through the original payment method or payment provider. Processing times may depend on the provider and bank.
This website may not currently sell physical goods. If goods or paid services are offered in future, the product-specific terms and applicable South African consumer law will govern returns, refunds and remedies. Nothing on this page removes mandatory statutory rights.
If you do not recognise a transaction, contact your bank or card issuer promptly as well as notifying us. We cannot promise a particular outcome for a dispute handled by a bank or payment provider.
Use the website's Contact Us or Prayer Centre contact route to submit a refund enquiry. Do not include passwords, one-time codes or full payment-card information.
